Payments made for digital services on Jana E Seva Kendra are subject to the service status and applicable processing conditions.
Customers may request cancellation/refund where the service has not yet been processed and where cancellation is technically and operationally possible.
If a service cannot be delivered due to a technical failure and the amount has been successfully charged, the transaction will be reviewed and, where applicable, the eligible amount will be refunded to the original payment method.
Once a service has been successfully processed, submitted to a government portal, or delivered, cancellation/refund is not possible.
Refund requests should include the Order ID, registered mobile number, and transaction details. Contact Support: 7676582255